Refund & Cancellation Policy
Last updated on 28-07-2025 16:22:12
This refund and cancellation policy outlines how you can cancel or seek a refund
for a product / service that you have purchased through the Platform.
Under this policy:
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Cancellations will only be considered if the request is made
within 5 days of placing the order.
However, cancellation requests may not be entertained if the orders have
been communicated to such sellers / merchant(s) listed on the Platform and
they have initiated the process of shipping them, or the product is out for
delivery.
In such an event, you may choose to reject the product at the doorstep.
-
9958003643 does not accept cancellation requests for
perishable items like flowers, eatables, etc.
However, the refund / replacement can be made if the user establishes that
the quality of the product delivered is not good.
-
In case of receipt of damaged or defective items, please report to our
customer service team.
The request would be entertained once the seller / merchant listed on the
Platform has checked and determined the same at its own end.
This should be reported within 5 days of receipt of products.
In case you feel that the product received is not as shown on the site or
as per your expectations, you must bring it to the notice of our customer
service within 5 days of receiving the product.
The customer service team, after looking into your complaint, will take an
appropriate decision.
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In case of complaints regarding the products that come with a warranty from
the manufacturers, please refer the issue to them.
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In case of any refunds approved by 9958003643, it will take
7 days for the refund to be processed to you.
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